Requesting a Refund for a Duplicate Payment
If you made a duplicate payment by mistake, you can request a refund. Follow the steps below to ensure your request is processed quickly.
Email [email protected] with the subject line "Duplicate Payment Refund Request." Include your full name, email address used for purchase, and details of the duplicate payment (date, amount, and method).
The support team will review your request and confirm if a duplicate payment has occurred.
If a duplicate payment is confirmed, a refund will be processed. You should see the funds back in your account within a few business days, depending on your bank or card provider.
Need More Help?
If you do not see your refund within 5 business days, note that processing times may vary. Reply to your support confirmation email we're happy to look into it further.